1. Eligibility for Refunds

Due to the nature of digital IPTV services and instant service activation, refunds are limited and subject to the conditions below.

We offer partial refunds only under the following circumstances:

Time Since Purchase	Refund Amount
Within 1 – 3 Days	50% Refund
Within 3 – 7 Days	25% Refund
After 7 Days	No Refund

2. Non-Refundable Cases

We do not offer any refund in the following cases:

• You are unable to install or configure the IPTV app on your device.
• You changed your mind after purchase.
• Your internet connection is unstable or too slow to support IPTV.
• The device you're using is not compatible or blocked.
• You purchased the wrong plan or provided incorrect details.
• Channel or content requests not being fulfilled.
• You didn’t test the service before buying (we offer Free Trial).

3. Important Notes

• Refunds, if eligible, are issued only via the original payment method.
• Refund processing can take up to 7 business days.
• All subscription plans are non-transferable and non-exchangeable.
• Refunds are based on purchase time, not usage.

4. How to Request a Refund

To request a refund (if eligible), please contact our support team through the Contact Us page. Include:

• Your order ID or email used
• The date of purchase
• Reason for the refund

Our team will review your request and respond within 24–48 hours.

5. Our Recommendation

We strongly encourage all users to request a Free Trial before purchasing a long-term plan to ensure compatibility with your device and satisfaction with the service.

6. Changes to This Policy

EuraStream reserves the right to update or change this policy at any time without prior notice. Any changes will be reflected on this page.